Welcome to our Maintenance Guarantee Program! We strive to always provide Safe, Affordable, Housing to Everyone. As a part of that promise, we want to always have safe housing. While ultimately we bear the responsibility to maintain all of the properties that we manage, in order for us to be most effective, we will have to operate as partners.
In an attempt to catch deferred maintenance, as well as issues before they happen, we make an effort to do periodic inspections of all the properties we manage. However, we also rely on our residents to let us know when maintenance and repairs need to be done.
Resident Responsibility
Residents are required to let us know in a timely fashion if there are any maintenance or repair issues that arise. There are two primary ways to let us know about maintenance issues:
- Submit a maintenance request through the tenant portal – this should be the method used 99% of the time. We will usually follow up with a call or a text. However, we may have a contractor or maintenance person follow up, so if you have submitted a maintenance ticket and see a number you don’t recognize, please go ahead and answer it, it may be your repair person calling to schedule your maintenance issue.
- In the case of a true emergency, if there is a medical emergency, there is a fire or a life-threatening situation, you should always call 911 first. If you are having a maintenance emergency then you should call us right away. A maintenance emergency item would be something such as
- Any issue that is causing active damage to the house or property
- A fire at the house or smoke filling the home
- The HVAC stops working and the temperatures are low outside
- A water pipe bursts or is leaking and is causing damage to the home
- A natural disaster happens such as a tree falling on the property and causing damage
- We would ask that once we complete your maintenance repair issue, you would fill out a short questionnaire about how we did. You can find that form here: Maintenance Feedback Form
Our Responsibility
Either we or our maintenance team will respond to all non-emergency maintenance issues that are submitted via the resident portal within 48 business hours to set up an appointment to evaluate, repair, or schedule your repair.
If the maintenance issue is deemed to be a necessary repair, we will either repair or schedule the repair to be completed within 10 business days.
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